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Code of Conduct

Decoding the Code: What the New Code of Conduct means for
your business

In April 2015, amendments were made to the Code of Conduct for the Credit and Debit Card Industry (the Code), including the introduction of three new policy elements. We encourage you to view the details of all 13 policy elements of the Code.

TD Bank Group continues to support the evolution of the Code, and believes it provides merchants a greater voice in the payments market, while also balancing the interests of the other participants in this industry.

Code of Conduct Complaint Handling Process
Policy element 13 provides merchants with access to a clear dispute resolution process, allowing for an investigation and timely response on complaints pertaining to the Code.

Your satisfaction is the basis of our business, and we want to provide you with the best experience we can when you do business with TD Merchant Solutions, by addressing your complaint as quickly and effectively as possible. If you have a complaint pertaining to the Code of Conduct for the Credit and Debit Card Industry, we encourage you to submit the details of your complaint. Click for more details.

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