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TD app – FAQ Questions

Frequently asked questions

Getting Started:

Device Specific:

Apple
BlackBerry
Android
Windows

TD app – FAQ Answers

Getting Started:

1. How do I download the TD mobile app?

You can download the TD app in a few easy steps, which are outlined by device type below:

Device Steps

Apple

The TD app can be downloaded through the Canadian iTunes website or through the App Store icon on your iPhone, iPod touch, or iPad.

From App Store:

  1. Touch App Store
  2. Search "TD" in the 'Search Store' field
    • a. On an iPhone or iPod touch, select TD(Canada) from the list
    • b. On an iPad, select TD for iPad
  3. Touch FREE
  4. Touch GET
  5. Enter your iTunes password to download to your Home screen

From Canadian iTunes website: In the iTunes Store, select the App Store > Search for TD > Select FREE > Select GET > enter your iTunes password to download to your computer. Then, connect your Apple Device to sync.

BlackBerry

The TD app can be downloaded through a BlackBerry device with App World installed (BlackBerry OS 4.2 or higher required). TD only offers a mobile optimized app for Blackberry devices. If you aren't sure what your OS is, see question 26 or the TD website for instructions on how to figure it out.

From BlackBerry App World:

  1. Select BlackBerry App World
  2. Select Categories
  3. Select Finance
  4. Select Financial Services
  5. Select TD from the list
  6. Select Download

From your BlackBerry web browser: In your web browser, visit the appropriate URL below and follow the step-by-step instructions to download and install the TD app.

Note: The TD app is not available on BlackBerry devices with a track wheel side scroll (e.g., BB models 7130e or 8703e).

Android

The TD app can be downloaded through Google Play on your Android smartphone or tablet device.

From Google Play:

  1. Select the Google Play icon
  2. Select Apps
  3. Select Categories
  4. Select Finance and press the search icon
  5. Type in "TD" in the Search field
  6. From the list, select TD(Canada)
  7. Press Install
  8. Select OK

Windows

The TD app can be downloaded through Windows Phone Store on your Windows smartphone

From Windows Phone Store:

  1. Select the Store icon from the App list
  2. Select Search
  3. Type in "TD" in the Search field
  4. From the list, select TD
  5. Press Install to download

2. Is the TD app available in multiple languages?

The TD app is currently available in English and French. To access the French version of the TD app, you will need to change the language settings on your device to French.

Device Steps

Apple

From iPhone, iPod touch, and iPad:

  1. On your device home screen, touch Settings
  2. Search General
  3. Search International
  4. Search Language
  5. Choose the language you would like to use, so that the check mark appears in the corresponding field
  6. Touch Done

BlackBerry

From a Blackberry Device:

  1. Select the Options menu
  2. Select Typing and Language
  3. Select Language
  4. Use the drop down menu to choose the language you would like to use

Android

From an Android smartphone or tablet device:

  1. Locate and touch the Settings icon
  2. Select the Language & Input option
  3. Locate and choose the language you would like to use

Windows

From a Windows smartphone device:

  1. On your device home screen, tap Settings
  2. Select Language+Region
  3. Tap Phone language from the top of the list
  4. Choose the language you would like to use, and click Yes to download the language
  5. Select Restart phone

3. How do I find the nearest branch?

For iPhones and Android devices, you must allow your device to use Location services in order to find your nearest branch. You can also find your nearest branch location by entering the street, city, province or postal code you wish to locate. You can filter locations by TD Canada Trust branches or ATMs and TD Direct Investing locations within Canada or TD Bank, America's Most Convenient Bank branches and ATMs in the U.S. Touch the locations of interest for directions, phone numbers, wheel chair access, and hours of operation.

To find the nearest branch on your Windows and BlackBerry device, the "Locations" feature allows you to locate TD Canada Trust branches or ATMs and TD Direct Investing locations within Canada or TD Bank, America's Most Convenient Bank branches and ATMs in the U.S.

Touch the Locations button in the TD app to search for branches or ATMs based on your current location or to search for a specific location. You will be presented with a Map View or List View of the 20 closest locations. Touch the locations of interest for directions, phone numbers, and hours of operation.

Note: BlackBerry OS 4.2 devices will have a basic version of the TD app that does not allow for your device to auto-detect your location - you will need to key in the location you are searching for to validate the location.

4. I don't have a smartphone or tablet. Can I still use the mobile offering at TD?

Yes, if you don't have a smartphone or tablet you can log in to the mobile optimized banking website on any Internet-enabled wireless device to access your consolidated financial portfolio.

To do this, go to td.com/w and log in to the TD Canada Trust mobile banking service. You may want to bookmark the site address to make future logins easier and faster.

5. What devices/operating systems are supported by the TD app?

The following operating systems are supported by the TD app:

Device Type
Apple iOS 8.x & 9.x

Android

6.x (Marshmallow)

5.x (Lollipop)

4.4 (Kit-Kat)

4.1.1- 4.3.x (Jelly Bean)

 

Note:

  1. There are certain older OS versions that will be unable to access some functionality; please see the TD app home page to learn more.
  2. The TD apps are best experienced when used on the OS versions listed above. Experience and functionality may vary if used on a OS version not listed above.

BlackBerry*

BB10: Z10, Q10, with BB OS 10

Windows

Smartphones with Windows 8.1

6. How do I update to the latest version of the TD app?

When updates for the TD app are available, you will be notified through the application download portal on your device (i.e., Apple App Store, BlackBerry App World or Google Play. Simply follow the prompts within the application download portal on your device to update the TD app.

7. Are there any features on the TD app for Tablet that do not exist on the TD app for Smartphone application?

Yes, there are a few different features. They consist of the following enhancements:

  1. Calendar View – Allows users to see upcoming bill payments in a monthly calendar view
  2. Graphical Display of Accounts/Holdings/Balances – Several new screens featuring graphical representations of account balances and holdings (pie charts, line graphs)
  3. TD Social Connections – Links to TD pages for popular social network sites on main login page (Facebook, Twitter, YouTube)

Note: When using the quick links to EasyWeb, you are leaving the TD app and ending your session. You must login once again when you return to the TD app for Tablet.

8. Can I have the TD app for Tablet sent directly to me by a TD employee to download – similar to the SMS text ability that exists for the TD app for Smartphone?

Yes, we have introduced the ability for the TD app for Tablet to be sent directly to you by a TD employee via e-mail, using the SMS tool for mobile. You can find this tool on td.com/app

9. Who can I call for more information about options on the TD app?

For more information about options for the TD app, we welcome your call at the following numbers:

For TD Canada Trust:

  • 1-866-222-3456 (English) or 1-800-895-4463 (French)

For TD Direct Investing:

  • 1-800-667-6299

Device Specific Questions:

Apple

10. Can I use the TD app on my Apple device?

Yes, you are able to use the TD app on your iPhone, iPod touch, and iPad. To use, simply download the TD app through the App Store icon or via the Canadian iTunes website. For more information on how to download the TD app, please see question 1.

11. How do I determine my iOS version?

To determine your iOS version, go to Settings, select General, select About, and the iOS version will be listed under Version.

BlackBerry

12. Can I use the TD app on my BlackBerry device?

Yes, you are able to use the TD app on your BlackBerry device, including the devices running the BB 10 OS. For more information on how to download the app, please see question 1.

13. How do I determine my BlackBerry OS version?

To determine your BlackBerry OS version, go to the Options menu, select Device, and then choose About Device Versions. Your OS Version will be displayed in text on the screen.

Android

14. Can I use the TD app on my Android device?

Yes, TD has an app built specifically for Android Phones and Android Tablets to enhance your day to day banking needs. For more information on how to download the app, please see question 1.

15. How do I determine my Android OS version?

To determine your Android OS version, go to the Settings panel, and select the About Phone section.

Windows

16. Can I use the TD app on my Windows device?

Yes, TD has an app built specifically for Windows Phones to enhance your day to day banking needs. For more information on how to download the app, please see question 1.

17. How do I determine my Windows OS version?

To determine your Windows OS version, in the App list, tap on Settings, select About, then on More Info.

The TD app is free to download, however standard wireless carrier message and data rates may apply.

Apple, iPad, iPod, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

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Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other marks of Research In Motion Limited are used under license..