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Interac Email Money Transfer - FAQ

What is an Interac Email Money Transfer?
An Interac Email Money Transfer is a transfer sent directly from your personal bank account to anyone with an email address and personal bank account at a Canadian financial institution.

Internet email carries the notice of the pending transfer and instructions to collect the money, while the banks provide the ability to move the money securely using reliable payment networks already in place.

CertaPay Inc. has made the Interac Email Money Transfer service available to member banks. Currently there are five Canadian banks participating in the service, including BMO Bank of Montreal, CIBC, RBC Royal Bank, Scotiabank and TD Canada Trust. Although customers who deal with non-participating financial institutions cannot send an Interac Email Money Transfer, they can receive an Interac Email Money Transfer using the CertaPay Transfer site and arrange for the money to be deposited using an Electronic Funds Transfer.

How much does it cost?
To send an Interac Email Money Transfer, the fee is $1.50 plus any applicable account transaction fees.

To receive and deposit an Interac Email Money Transfer using TD Canada Trust EasyWeb, it's free. However, if you choose to provide instructions to CertaPay to deposit the money into your account using an electronic transfer, a service fee may be deducted by CertaPay.

Is this method of transferring money secure?
Yes. Regarding security, there are some very important facts to remember.

• Internet email carries only the notification of the pending transfer. Since Internet email is not secure, the email notification does not include any confidential information. It includes general information only. The email will be sent 'From' the sender's email address and include details such as the sender's name, the amount of the Interac Email Money Transfer, and the expiry date.

• To transfer the money between your account and the recipient's account (the person receiving the money), the banks use reliable and secure payment networks that have been in place for a number of years.

• Before collecting the money, the recipient must correctly answer the Security Question created by the sender. The Security Question plays a key role in the security of an Interac Email Money Transfer.

How much money can I send and receive using the Interac Email Money Transfer service?
The chart below outlines how much you can send and receive during specific time frames:

Time Frame	Limit
Rolling 24-hour period	You can send up to $1,000 CAD and also receive up to $10,000 CAD in the same time period.
Rolling 7-day period	You can send up to $3,000 CAD and also receive up to $25,000 CAD in the same time period.
Rolling 30-day period	You can send up to $7,000 CAD and also receive up to $50,000 CAD in the same time period.

Can I send or receive an Interac Email Money Transfer in currencies other than Canadian dollars?
At this time, no. It is an enhancement we look forward to adding to the service in the future.

What do I need to start using the Interac Email Money Transfer service?
To send an Interac Email Money Transfer, you need to:

• be registered for EasyWeb Internet banking
• have a personal Canadian dollar Savings, Chequing, or Line of Credit account
• know the correct email address of the person you would like to send money to (the recipient)
• register for the Interac Email Money Transfer service online within EasyWeb. Register now!

How much time does the recipient have to collect an Interac Email Money Transfer?
An Interac Email Money Transfer has an expiry date of 30 days from the date it was sent.

If a recipient does not collect an Interac Email Money Transfer, what happens to the money?
If a recipient does not collect an Interac Email Money Transfer within 30 days, the transfer will expire. An email will be sent to the sender to explain the transfer has expired and instructions to reclaim the money and deposit it back into his/her account.

Can I send/receive an Interac Email Money Transfer by telephone, at my branch, or at an ABM?
No. The Interac Email Money Transfer service is only available online using TD Canada Trust EasyWeb.

Can I call EasyLine to add a recipient to my personal Recipient List, or action an Interac Email Money Transfer on my behalf?
Generally, no. The Interac Email Money Transfer service is a self-serve function available within EasyWeb only. An EasyLine Banking Specialist can inquire and assist you with your Interac Email Money Transfers - but cannot update your Recipient List or send, receive, decline, cancel, or reclaim an Interac Email Money Transfer on your behalf.

If there is a communication or system failure within EasyWeb at the time you are completing an Interac Email Money Transfer transaction, an error message will appear and direct you to call EasyLine. In this situation only, the EasyLine Banking Specialist can action the Interac Email Money Transfer transaction.

What is CertaPay's role in the Interac Email Money Transfer service?
CertaPay Inc. is a Canadian e-commerce company that specializes in person-to-person Internet payment solutions for financial institutions. While the banks validate their customers and manage the settlement process, CertaPay powers the Interac Email Money Transfer service. CertaPay facilitates the email notifications, maintains the Interac Email Money Transfer records, and provides the option to deposit an Interac Email Money Transfer using an electronic transfer.

Limited information related to the Interac Email Money Transfer service is shared with CertaPay. The information is encrypted and transmitted over dedicated, secure lines to ensure a high level of security.

Where can I find additional information about the Interac Email Money Transfer service?
There are a number of ways to learn more about the Interac Email Money Transfer service!

• 'Help' links - In the top right corner of each EasyWeb page, including Interac Email Money Transfer, there is a 'Help' link. The information presented within these 'Help' pages will correspond to the specific Interac Email Money Transfer page you are currently using.

• Frequently Asked Questions - You can review the entire library of Frequently Asked Questions.

• CertaPay website - To learn more about CertaPay, visit their website at www.certapay.com.

• Contact Us - Click the 'Contact Us' link displayed next to the 'Logout' button. You can contact us by phone or email.

My recipient did not receive the email notification. Why?
After confirming you have entered the correct email address for the recipient, there are a few other reasons why the email notification may not be delivered to the recipient:

• The recipient's mailbox may have reached capacity and cannot accept new mail.
• The recipient may have mail filters set up to reject email determined to be 'junk mail'. The recipient's mail program may not recognize the Interac Email Money Transfer email notification and classify it as 'junk mail'.
• The recipient may have mail filters set up to immediately file unwanted email in the 'Junk' filefolder versus the 'Inbox'.
• The recipient's Internet Service Provider may have global filters set up to reject email determined to be 'junk mail'.

Can I use the Interac Email Money Transfer service with my Small Business account?
No. Business customers cannot send or receive Interac Email Money Transfers. At this time, the Interac Email Money Transfer service is available to personal accountholders only.

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