Accessibility at TD

Man in a wheelchair outside using his laptop.

Meeting the needs of all our customers

TD offers a number of accessible services
that make it easier for people with disabilities to access our products and services.

Explore these features and services

Learn how to customize the accessibility features on your computer and mobile device to make your online TD experience more comfortable.

Accessibility features are available on a number of mobile/desktop browsers and operating systems, and some of the more popular features include:

To learn more about the accessibility features on your computer and mobile device, visit our Accessibility Tips page.

Manage your money online with EasyWeb — from anywhere you have Internet access.

You can view and pay bills, or automatically transfer money from one account to another with the Pre-authorized Transfer Service (PTS), plus you can send money directly to other people. EasyWeb is secure, convenient and flexible.

Women wearing glasses banking online using a laptop.

Also, take advantage of the TD mobile app to do everyday banking from almost anywhere. Find out more and download the TD mobile app!

Stay connected to market information, and manage your investments, with WebBroker.

Managing your investments is easy and secure with WebBroker.

eServices gives you 24-hour a day access to your monthly statements, trade confirmations and tax documents.

Man on the phone and using his laptop.

TalkBroker, our state-of-the art voice-recognition service lets you access your investment accounts and get quotes securely from any telephone.

TeleMax, our advanced automated telephone service, gives you 24-hour toll-free access to automated order entry, plus real-time quotes, mutual fund quotes, and portfolio and account information.

All ATMs and new branches are accessible to everyone.

Branches

All new branches are designed with accessibility in mind:

Man walking with a guide dog.
Find a branch

Can we help? If there is something we can do to make your experience more comfortable, please let us know when you visit. We can record your request so that we can meet your needs whenever you deal with us.

ATM

All of our more than 2,500 ATMs are accessible to customers with disabilities:

Request a Braille or large print version of the TD Canada Trust ATM Orientation guide and complimentary headset - simply call us at 1-800-831-1158.

Telephone Banking Specialists for your banking needs.

Personalized service
Available in over 170 languages, 24 hours a day, 7 days a week.

Teletypewriter (TTY) Services
EasyLine is also available to answer calls received through TTY (text telephone) — which is as responsive as our regular phone lines.

Enhanced privacy and security
We've taken care to ensure that only you have access to your financial information through EasyLine. And with TD VoicePrintTM, you can now feel even more secure about EasyLine banking and get to the help you need, faster. TD VoicePrint is a voice authentication system that provides additional security over using a PhoneCode or PIN because it uses more than 100 voice characteristics to recognize your unique voice. Once you enroll in TD VoicePrint, the next time you call you can skip the authentication questions and get to your banking needs.

Brochures, guides and more — in large print, Braille and audio.

Product brochures. Our most popular available in large print:

Senior women banking at home with her desktop computer.

Get Adobe® Reader®

Other printed materials. On request, we can provide other documents, such as marketing materials and account statements, in large print, Braille and audio.

Cheques. Order large-print cheques that can be oriented by touch for your personal chequing accounts.

TD business cards. Large-print and Braille business cards are available at all TD Direct Investing and TD Wealth locations.

Our commitment to accessibility

Staying on top of accessibility improvements for people with disabilities, and making our environment accessible, is a priority at TD.

Learn about our initiatives

If you have any feedback on our accessibility initiatives, we’d love to hear from you.

  • Call us at 1-800-831-1158 / TTY 1-800-361-1180
  • Feedback form
  • Text us at TDHELP (834357) between 6 AM and 11 PM, 7 days a week. Standard message and data rates may apply.

Achieve long-term financial security with this innovative financial savings tool.

Learn more

Join a team that celebrates diversity.

Find out more