Frequently Asked Questions
- How do I apply for a credit card online?
- How old do you have to be to get a credit card?
- I've just started working and don't have a credit history. Can I still apply for a credit card?
- How are credit card interest rates determined, and how can I find out the interest rate currently being charged on a particular card?
- How is foreign exchange calculated when I use my card outside Canada?
- Can I use my credit card to get cash from an Automated Banking Machine (ABM)?
- I forgot my Personal Identification Number (PIN). How do I find out what it is?
- What do I do if my TD Visa Card is lost or stolen?
- Do all credit cards offer emergency card replacement?
- How can I protect my credit card against fraud, theft and loss?
- Is it safe to give out my credit card number when purchasing goods and services by phone or online?
- What do I do if there is a transaction on my monthly statement that I don't recognize?
- How do I get additional cards for family members?
- How can I contact TD Visa? Where do I send my payments?
- How is my credit limit determined, and how can I increase my limit?
- How do GM Card Earnings work?
- How do I apply for a credit card online?
Simply choose the TD Visa Card you would like to apply for, and select the "Apply Now" button. You will be taken to an application page and asked to submit the necessary information and agree to the Terms and Conditions. Once complete, select "Accept" and your application has been sent for processing. You will be notified regarding the status of your application within seven to ten business days. Only Canadian residents are eligible for consideration.
- How old do you have to be to get a credit card?
An applicant has to have reached the age of majority in their province or territory of residence.
- I've just started working and don't have a credit history. Can I still apply for a credit card?
In many cases, yes. Many banks and other issuers of credit cards are willing to provide young people, including students, with a basic credit card with a low credit limit such as $500.
Responsible use of your first credit card can be a good way to start building a positive credit record.
- How are credit card interest rates determined, and how can I find out the interest rate currently being charged on a particular card?
The interest rates charged by different credit cards reflect several factors, including the bank's cost of funds and administrative costs. Changes in the interest rate charged by the Bank of Canada can affect credit card interest rates, but not as frequently as these changes affect personal loan rates. To find out the interest rate currently being charged on your credit card, just call the customer service department of the card issuer. Your monthly statement will also show the applicable interest rate for the billing period.
- How is foreign exchange calculated when I use my card outside Canada?
If you use your Account to make purchases or obtain cash advances in a currency other than Canadian Dollars, the foreign currency (if it is not already U.S. Dollars) will first be converted to U.S. Dollars and then to Canadian Dollars before it is recorded in the Account. Each currency conversion will be made at exchange rates established by VISA, which includes a conversion fee. The exchange rate that is used will be the rate on the date that a transaction is recorded in the Account and may be different from the rate in effect on the date of the transaction. For the U.S. Dollar Visa Card, purchases and cash advances in currencies other than U.S Dollars are converted in a similar manner, but to U.S. Dollars.
- Can I use my credit card to get cash from an automated banking machine (ABM)?
Most bank credit cards can be set up to enable you to use an automated banking machine (ABM). In order to use your card in an ABM, you will require a Personal Identification Number (PIN). You can obtain a PIN for a TD Visa card by visiting a TD Canada Trust branch. For the TD U.S. Dollar Visa Card, you can phone 1-877-983-1871. To use your TD Visa card in an ABM, you simply insert the Card into the machine, then key in your PIN. These withdrawals are cash advances and accrue interest from the date they are posted to your Account. Fees apply to cash advance transactions.
- I forgot my Personal Identification Number (PIN). How do I find out what it is?
As a security measure, PINs are not kept on our system. Therefore if you forget your PIN, a new one can be obtained at a TD Canada Trust branch. Please note, PINs for U.S. Dollar Visa Cards cannot be selected at a TD Canada Trust branch. If you require a PIN for your TD U.S. Dollar Visa Card, please call 1-877-983-1871.
- What do I do if my TD Visa Card is lost or stolen?
Credit cards, such as TD Visa, have an international network for handling these situations. As soon as you discover that your Card is missing, call the customer service number provided with your Card. For your convenience, these numbers are provided for TD Visa Cardholders below. Your Card will immediately be cancelled and arrangements will be made for its replacement. Some Cards also offer a CardAssist Card Registry Service to assist you in the event that your Cards are lost or stolen.
If your TD Visa Card is lost or stolen please call one of the following numbers immediately:
Toll free within Canada and the U.S.:
1-800-9TD-VISA (1-800-983-8472)
or
Call collect outside of Canada and the U.S.:
(416) 983-8472
- Do all credit cards offer emergency card replacement?
In most cases, you can get your card replaced in an emergency, usually within a couple of days. All TD Visa Cards come with emergency Card replacement. If this feature is important to you, make sure your card has it; if it doesn't, apply for one that does.
- How can I protect my credit card against fraud, theft and loss?
Consult the special section on this website called "Protecting your Credit" to obtain helpful tips for protecting your credit card against fraud, theft and loss.
- Is it safe to give out my credit card number when purchasing goods and services by phone or online?
It is best to initiate the phone connection yourself and it is recommended that you deal only with a reputable and legitimate organization or merchant.
- What do I do if there is a transaction on my monthly statement that I don't recognize?
If there is a transaction on your monthly statement that you don't recognize, you must call TD Visa at 1-800-9TD-VISA within 30 days of the statement date and we will investigate on your behalf.
- How do I get additional cards for family members?
Supplementary TD Visa Cards can be obtained by written request to TD Visa. Please contact TD Visa at 1-800-9TD-VISA for more information.
- How can I contact TD Visa? Where do I send my payments?
Complete contact and payment information is available through our Customer Service.
- How is my credit limit determined, and how can I increase my limit?
Your credit limit is partly a function of the type of card you have. For example, some basic credit cards have a standard credit limit of $2,000, but Gold cards can extend your credit limit to more than $5,000. Your financial history and income are also used to determine your credit limit. To request a credit limit increase, please call the TD Visa Customer Service Centre
- How do GM Card Earnings work?
When you make purchases on The GM Card you receive 3% in GM Card Earnings. You can apply a maximum Redemption Allowance of between $700 and $3,500 in GM Card Earnings toward the Total Purchase Price or lease down payment on any eligible GM vehicle depending on the specific vehicle you choose. And with no annual Earnings maximum, you can build your GM Card Earnings fast and get into a GM vehicle sooner.
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