1995 Annual Report Highlights
- October 31, 1995
Letter to Shareholders
Consolidated Balance Sheet
Consolidated Statement of Income
Consolidated Statement of Changes in Shareholders' Equity
Consolidated Statement of Changes in Financial Position
Letter to
Shareholders
BY DELIVERING MORE TO
OUR CUSTOMERS IN 1995, WE DELIVERED MORE TO YOU, OUR
SHAREHOLDERS.
Your Bank increased
dividends, strengthened its capital base, and invested in new businesses
and operations to generate future growth while achieving record earnings
of $794 million. Net income per common share increased by 17% from 1994,
thanks to record net interest income, record other income, and the lowest
loan losses in over a decade. To reflect these improvements, we are
increasing the quarterly dividend per common share in the first quarter of
1996 by $.03 - the third increase in the last two years.
This strong performance
in a period of modest economic growth reflects exceptional efforts
throughout the Bank - in our traditional businesses and in our new ones.
This has improved return on equity - our key benchmark for the delivery of
shareholder value.
But there is another
goal which is also vital, and that is making banking easier and more
satisfying for our customers. And we have a key performance measure for
that - our Customer Service Index, a detailed annual survey of over
100,000 customers. In the past year, we saw this index increase by two
percentage points to over 80%, which means customers rate TD as "very
good" in terms of service.
We aim to excel,
improving our performance in all our businesses by this measure every
year, in keeping with our public promise, "Your Bank. Your Way.", and the
theme of our new advertising campaign, "We're here to help make it
easier." We cannot deliver to shareholders if we do not deliver to
customers.
Delivering superior
service is one of the ways we at TD have been differentiating ourselves
from the competition - one of our core strengths. We also differentiate
ourselves as the integrated bank, and the bank of industry specialization.
Our strategy to
integrate the delivery of a wide range of services and products is our
response to customers who told us they want one person to handle all their
various dealings with TD - enabling us to tailor financial solutions from
a full range of approaches. We have now integrated to the point that one
relationship officer represents the bank to each of our corporate,
institutional and business clients - and, increasingly, our personal
customers.
As the bank of industry
specialization, we have used our industry expertise to enter new markets
and build new businesses. Our specialization adds great value to our
relationships and enhances our ability to advise our customers.
Our strategy is to build
on these core strengths - and we have clear benchmarks for measuring our
success.
WE'RE HERE TO HELP MAKE
IT EASIER FOR OUR CORPORATE AND INSTITUTIONAL CUSTOMERS
Integration and industry
specialization have propelled our corporate and investment banking
business in North America and around the world.
Our corporate lending
has shown solid growth as we have established ourselves as a
well-capitalized bank that can fully underwrite loans. An indication of
our success is the fact that we are one of the top banks in loan
syndications in the United States.
In recent years, we have
broadened our ability to serve corporate and institutional clients with
the development of investment banking capabilities. As the only Canadian
bank to build rather than buy a securities dealer, we have been working to
get all the essential elements in place, and in 1995, we accelerated our
build of TD Securities Inc.
We acquired Lancaster
Financial Holdings Inc. - a highly respected financial advisory firm with
strong mergers and acquisitions capabilities. With this acquisition, the
launching of a merchant banking business, and the recruiting of strong
individuals and teams - including a highly rated Eurobond team in London,
and both a high yield group and a bond lending and borrowing (repo) team
in New York - we have demonstrated to our customers that we are a major
player in the securities business.
Indeed, during 1995, we
built on our lead as number one in Canada in private placements, and we
became the leader in asset securitization and one of the top players in
merchant banking. We had the best market share gains in fixed income and
in institutional equity research, sales and trading. Perhaps even more
significant in terms of future growth, we were ranked #1 overall in
momentum - with both issuers and investors. We aim to maintain the
momentum.
TD Securities now has a
staff of close to 2,000 in 58 offices, and revenues of over $350 million.
And while building in Canada, we moved ahead in the U.S. market, where we
had already established a strong mergers and acquisitions business.
TD Securities (USA) Inc.
gained Tier II investment banking powers in August, allowing us to
underwrite and deal in debt and equity securities in the United States -
which in turn allows us to provide a broader range of integrated service
to our American and cross-border clients.
In a globalized
marketplace, this means supporting clients in key markets. We broadened
our international presence this year with the opening of a representative
office in Mexico and a trade finance operation in Houston, while gaining
approval to proceed in the year ahead with a branch in India and a
representative office in Chile. We aim to exceed our customers' domestic
and international expectations.
WE'RE HERE TO HELP MAKE
IT EASIER FOR OUR BUSINESS CUSTOMERS
We have been working
hard to meet the needs of Canada's small and medium-sized businesses - an
increasingly important part of the Canadian economy and of our customer
base. With our focus on relationships and providing the best products and
services, we have made considerable progress: in 1995, we saw substantial
increases in the number of customers we serve in this sector, and in our
loans to small business.
A key initiative of 1995
was the development of TD Main$treet Banking, our program to expand
delivery of business banking services through our entire branch network.
This broadens the reach of services previously available only at our
Commercial Banking Centres and responds to the needs of small business
customers who prefer to deal with their local branch. At the same time, it
provides us with an opportunity to integrate delivery of business banking,
personal banking, and investment services for entrepreneurs. TD Main$treet
Banking is now available at two-thirds of our branches and will be
extended to every branch in Canada in 1996.
To reinforce the
commitment of our Business Banking Relationship Standards code and build
on initiatives such as TD's Independent Business Advisory Panel, we have
appointed a senior officer of the Bank as TD's first Ombudsman. Reporting
directly to the Chairman, the Ombudsman's mandate is to improve
relationships between the Bank and our customers by resolving disputes
fairly and professionally, while advising senior management as to sources
and causes of disputes, so we can improve service.
WE'RE HERE TO HELP MAKE
IT EASIER FOR OUR PERSONAL CUSTOMERS
Over the years, we have
developed technology to provide customers with a range of low-priced
delivery options for many of their transactions - from our Green Machines
to phone and computer banking and brokerage, to satellite banking in the
Yukon, to TD Direct Payment, our highly successful debit card operation.
Having improved access
and convenience with these new delivery systems, we have repositioned our
943 retail branches across Canada as value-added service centres, where we
meet a range of our customers' needs. We have removed many of the
administrative functions from our branches, enabling staff to focus on
sales and service quality; for example, 5,000 TD employees are qualified
to sell mutual funds, and have just completed our Mutual Fund National
Education Review. At the same time, our branches are providing longer
hours of service than our bank competitors, and faster service, with our
$5 Service Guarantee.
A major step forward in
the delivery of value-added, integrated services in 1995 was the
successful transformation of 180 key branches to TD BANK & TRUST - the
first such transformation by a Canadian bank. This move improves our
customers' access to estate planning and administration, investment
counselling and portfolio management.
We also extended our
trust services to the administration of offshore trusts and estates, with
the establishment of TD Trust (Bermuda) Limited - broadening the portfolio
of wealth management services available to our customers. As well, we
established U.S. operations for Green Line Investor Services Inc., our
discount broker which has long been the clear leader in Canada - providing
Canadians in the United States and American customers with prompt and
inexpensive access to Canadian securities markets and dual currency
accounts.
In the past two years,
Green Line has been complemented by our full service broker TD Evergreen
Investment Services Inc. Across Canada, we now have over 110 Investment
Advisors in 26 Evergreen branches, which have forged strong relationships
with TD Bank branches - broadening the array of financial services and
advice available to customers of both operations.
While integrating
services and providing higher levels of advice for customers throughout
our retail businesses, we developed a number of new products to meet
customer needs - such as the highly flexible TD GOLD TRAVEL CARD, and six
new mutual funds - including our Science and Technology Fund, which
achieved a one-year performance record of 56.2% for the year - one of the
best records of all mutual funds in Canada.
CELEBRATING
EXCELLENCE
In our new advertising
campaign, we say thank you to customers for entrusting us with their
business and their money. That trust is due to the people who serve them -
the people of TD Bank. They are working harder than ever to help make it
easier.
In recognition of
superior efforts throughout your Bank, we launched our first TD Award of
Excellence program this year - honouring 122 individuals and teams at the
national level. All were nominated and selected by their peers, and the
selection committees received over 3,000 nominations - an indication of
the depth of achievement at TD.
Beyond their efforts to
meet our customers' needs, TD people are actively involved in their
communities, volunteering their time and giving generously through our
employee donation fund. To support these efforts, which reflect well on
the Bank, we have strengthened and refocused our corporate donations
program - with a special focus on the youth of Canada.
FUTURE
PROGRESS
We anticipate lingering
political uncertainty and slow economic growth as we enter 1996 - so we
aim to outperform the economy once again by building businesses and
services that meet our customers' needs. We believe we have the core
strengths, strategies, management depth and entrepreneurial leadership in
our various businesses to make further progress towards our goals for
improving shareholder value.
In the year ahead, we
will work to deliver more to our shareholders by making it easier for our
customers.
Richard M. Thomson
Chairman and
Chief Executive
Officer
A. Charles Baillie
President
Toronto, Canada
November 23, 1995
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