Our Catastrophe Plan
Fast, efficient service – whatever the circumstances
Natural disasters and other emergency situations are an unfortunate fact of life. And while we sincerely hope you never have to live through such an experience, you can rest assured: we’re prepared. No matter what the situation, you can always count on our teams of specialists to provide fast and efficient service.
When the worst happens, our commitment to you counts most
Responding to a disaster means more than handling a host of files. It means being ready to act and giving our clients the individual attention they deserve – by phone, Internet and on the ground.
In these situations, we leave nothing to chance.
- Your file is handled by a claims specialist on hand for emergency response;
- We evaluate the situation on an ongoing basis. Our personnel are mobile and ready to provide support anywhere in Canada, from our offices and on site in the disaster zone;
- We use advanced technology to speed up the processing of your claim;
- We provide advice on how to limit damage to your belongings;
- We carry out emergency repairs quickly thanks to special agreements with our suppliers.
How to report a claim in the event of emergency:
- Call 1-866-454-8910 (have your policy number on hand);
Check your local newspapers and radio stations;
we may use the media to communicate with our clients.
We can be reached day or night, by phone.
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