GOOD NEWS:
We're adding the security of chip technology to your TD Canada Trust Access Card
Starting in October 2007, selected customers will receive a
TD Canada Trust Access Card embedded with a computer chip
that provides added security. Chip technology will be put in place
for all TD Canada Trust Access Cards, making a secure payment
system even more secure. While your current Access Card with
a magnetic stripe will continue to be a secure payment method,
these new Access Cards are designed to better protect you
against fraud.
- What is an Access Card with chip technology?
- Why is chip technology being introduced?
- How does chip technology help protect me from fraud?
- What’s new about my Access Card with chip technology?
- What isn’t changing?
- When will I receive my new chip Access Card?
- How can I request a new Access Card?
- Do I still need to protect my PIN?
- How will I know whether a retailer has a chip-enabled terminal?
- How do I make a purchase with my new Access Card at a retailer
that doesn’t have a chip-enabled terminal?
- Will my new Access Card work outside of Canada?
- Where can I get more information?
- What is an Access Card with chip technology?
- The new Access Card will be embedded with a
microchip that stores information in a secure
encrypted format that is virtually impossible to copy.
- Why is chip technology being introduced?
- The changeover to chip technology is part of a nationwide
initiative that all Canadian financial institutions, payment systems
and merchants are embracing in order to help better protect
Canadian consumers.
- How does chip technology help protect me from fraud?
- Using encryption, chip technology makes it virtually impossible
for the information on your Access Card to be copied or accessed
by unauthorized users when it is used at a chip-enabled terminal
or ABM.
- What’s new about my Access Card with chip technology?
- When you make a purchase, simply insert your Access Card into
the chip terminal, rather than swiping it through a reader, and
follow the prompts. Your Access Card will remain in the terminal
throughout the transaction.
- Your new Access Card will have an expiry date. A new Access
Card will be issued to you a few weeks before your current
card expires.
- You can now change your PIN at TD Green Machines.
- What isn’t changing?
- Your PIN will not change. Simply continue to use the same PIN
you have now for your Access Card.
- Your Access Card will still be accepted by merchants that haven’t
switched to chip technology, and in countries that don’t use
chip technology.
- Access Cards with a magnetic stripe will remain a secure payment
method. You will still be able to make debit purchases with a
magnetic stripe Access Card for years to come.
- Automated Banking Machines (ABMs), EasyWeb Internet
banking and EasyLine telephone banking can be accessed in
exactly the same way they are now.
- When will I receive my new chip Access Card?
- This change will be phased in gradually, after the completion of a
trial period which starts in October 2007.
- Both the new chip terminals and the old magnetic stripe terminals
will be used over the next several years.
- Can I request a new Access Card?
- The transition to chip technology will take place over several
years and there is no need to request a new Access Card with
chip technology. After the trial period in Kitchener-Waterloo is
completed, you will receive an Access Card with chip technology
automatically when it is time to replace the one you have now.
Access Cards with magnetic stripes are still secure, and will be
accepted at all store locations, whether or not they have a
chip-enabled terminal.
- Do I still need to protect my PIN?
- Yes, it is important to always protect your PIN.
- Do not let anyone else know or use your PIN.
- Never write it down.
- Use your hand or body to shield the keypad when you enter
your PIN.
- Make transactions when and where you feel secure. If in doubt,
don’t use your Access Card.
- When a transaction is complete, put your Card back in your wallet
and take your transaction record.
- How will I know whether a retailer has a chip-enabled terminal?
- Simply follow the prompts on the terminal. The terminal will
prompt you to insert your Access Card or the merchant may direct
you to do so. Both the new chip terminals and the old magnetic
stripe terminals will be used over the next several years.
- How do I make a purchase with my new Access Card at a
retailer that doesn’t have a chip-enabled terminal?
- Your new Access Card will have a secure magnetic stripe, just like
your current card.
- In stores that don’t have a chip-enabled terminal, simply swipe
your Access Card for debit payments as you do now.
- Will my new Access Card work outside of Canada?
- Yes. Your card will continue to be accepted in all countries that
already accept Access Cards using either the chip or the magnetic stripe.
- Where can I get more information?
For information about debit cards and chip technology, go to
http://www.interac.ca/consumers/chip.php
For information about Visa Cards and chip technology, visit
www.visa.ca/chip or call 1-800-9TD-VISA.
For other information, call TD Canada Trust at 1-866-235-0005 (1-888-820-5450 for service in French).
Read more about chip & PIN technology.
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