Customer and card alertsProblems with the card- A bumpy, chipped or scratched surface with
bent edges.
- A missing three-dimensional hologram.
- Unclear or angled/messy embossing.
- Metallic paint used to touch up the
hologram after re-embossing the account number.
- Four printed numbers don’t match
the first four numbers of the embossing.
- Irregular or inconsistent spacing and type
styles.
- Signature panel doesn’t bear the
repeated word “Visa” in blue and gold
at an angle or “MasterCard” in
multiple colours at a 45 degree angle.
- Ghost images of a previous name, number or
date.
Problems with the customer- Customer purchases a large quantity of
high-priced merchandise on a newly valid card without regard to
size, colour, style or price.
- Female customer uses a card with a male
name, or vice versa.
- Someone purchases expensive electronics
such as TVs or stereos without asking about technical
specifications or warranties, or insists on taking merchandise
immediately, even when delivery is included in the price.
- Customer takes their credit card from a
pocket rather than a wallet, signs the sales draft very slowly or
awkwardly or needs to see the name on the card before signing.
- Customer appears extremely nervous or
hurries the clerk at closing time.
Although these situations can be present in a legitimate
transaction, it’s best to play it safe. If you have any
suspicions, call for a
Code 10 authorization.
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