TD Mobile App – FAQ AnswersGetting Started:
- 1. How do I download the TD mobile app?
iPhone & iPod touch | The TD mobile app can be downloaded via the Canadian iTunes website or by touching the App Store icon on your iPhone or iPod touch.
From iPhone or iPod touch:
- 1. Touch App Store
- 2. Search TD
- 3. Select TD from the list
- 4. Touch FREE
- 5. Touch INSTALL
- 6. Enter your iTunes password to download to your Home screen
From Canadian iTunes website: In the iTunes Store, select the App Store> Search TD > Select FREE > Select INSTALL > enter iTunes password to download to your computer. Then, connect your iPhone/iPodtouch to sync. | BlackBerry | The TD mobile app can be downloaded via a BlackBerry device with App World installed (BlackBerry OS 4.2 or higher required) – if you aren’t sure what your OS is, see question 23 or the TD website for instructions how to figure it out.
From BlackBerry App World: - 1. Select BlackBerry App World
- 2. Select Categories
- 3. Select Finance
- 4. Select Financial Services
- 5. Select TD from the list
- 6. Select Download
From your BlackBerry web browser: Key in the appropriate URL below and follow the step-by-step instructions: Note: The TD mobile app is not available on older BlackBerry devices with a trackwheel side scroll (e.g., BB models 7130e or 8703e).
| Android devices | On your Android device: - 1. Select the Android Market icon
- 2. Select the Apps category
- 3. Select Finance and press the search icon
- 4. Type in “TD”
- 5. From the list, select TD
- 6. Press Install
- 7. Select OK
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- 2. Is the TD mobile app available in multiple languages?
The TD mobile app is currently available in English and French only.
Security:
- 3. Is the TD mobile app secure?
Yes, you can be confident that using the TD mobile app is safe and secure, protecting the confidentiality of customer account information and the integrity of all transactions. TD is committed to protecting the security of your account information when you transact online or through our mobile app. We have extensive security features to ensure that you can conduct your transaction in a safe and private online or mobile environment.
The TD mobile app is also backed by our Online Security Guarantee, which is your assurance that you will receive 100% reimbursement in the unlikely event account losses occur as a result of unauthorized mobile activity.
- 4. What can I do to protect my security and privacy?
Just as when you transact online from your computer, there are some simple steps you should take to ensure the security of your information and protect your privacy when you use the TD mobile app.
- 1. Protect your EasyWeb or WebBroker password. It is your key to accessing your accounts. Do not reveal it to anyone.
- 2. Memorize your EasyWeb or WebBroker password. Never store it on your mobile device and don’t write it on paper that you keep near your phone or carry with you.
- 3. Do not choose passwords that incorporate your name, telephone number, address, or birthday, or those of any close friend or relative.
- 4. Never leave your mobile device unattended while using the TD mobile app.
- 5. What happens if I lose my phone?
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your TD Canada Trust Access Card Number or WebBroker Connect ID and password. However, to be safe, you should contact TD as soon as possible by calling 1-866-222-3456.
Log In:
- 6. Will the TD mobile app save my EasyWeb or WebBroker password?
The TD mobile app will not save passwords entered to log in to the mobile services. However, you can select the “Remember My Access Card Number or Connect ID” field to save your Access Card Number or Connect ID making it faster and easier for future logins.
My Accounts:
- 7. Once logged in to the TD mobile app, can I see a consolidated view of my TD Canada Trust and TD Waterhouse accounts?
You can see a consolidated view of your TD Canada Trust and TD Waterhouse accounts on the TD mobile app as long as they are linked to the same Connect ID.
If you would like to see a consolidated view of your TD Canada Trust and TD Waterhouse account information using one Connect ID or Access Card Number, please contact us at 1-800-667-6299.
- 8. Once logged in to the TD mobile app, can I log in to WebBroker online at the same time?
No. If you try to log in to WebBroker while logged in to the TD mobile app, you will be automatically logged out of the TD mobile app.
View and Pay Bills and Interac e-Transfer:
- 9. Can I add a new payee for bill payments via the TD mobile app?
The ability to add new bill payment payee is currently unavailable within the TD mobile app. To add a new bill payee, please log in to EasyWeb and follow the current online process.
To add a personal payee, please call us at 1-866-222-3456
- 10. Can I send an Interac e-Transfer via the TD mobile app?
Yes, you can send, receive, and view/cancel pending Interac e-Transfers with the TD mobile app.
- 11. Can I add a new Interac e-Transfer recipient via the TD mobile app ?
The ability to add a new Interac e-Transfer recipient is currently unavailable with the TD mobile app. To add, delete, or edit a new Interac e-Transfer recipient, please go to EasyWeb and follow the current online process.
Locations:
- 12. How does the “Locations” feature work?
Touch Locations to search for branches or ATMs based on your current location or to search for a specific location.
The “Locations” feature allows you to locate TD Canada Trust branches or ATMs and TD Waterhouse Investor Centres within Canada or TD Bank stores and ATMs in the U.S. You will be presented with a Map View or List View of the 20 closest locations. Touch each one for directions, phone numbers, and hours of operation.
Note: BlackBerry OS 4.2 devices will have a basic version of the TD mobile app that does not allow for your device to auto-detect your location. You will need to key in the location you are searching for to validate the location — if you aren’t sure what your OS is, see question 23 for instructions how to figure it out.
TD Waterhouse:
- 13. Can I place trade orders using this app?
While order entry is not currently available for TD Waterhouse accounts through the TD mobile app, we are working on plans to add trading capabilities to your TD Waterhouse Brokerage accounts on your TD mobile app in the future. We are committed to keeping this site updated, so stay tuned for more information.
- 14. Are my watchlists on the TD mobile app synchronized with my Portfolio Manager on the WebBroker Markets and Research site?
Yes, the watchlists on the TD mobile app are synchronized with the watchlists stored in your Portfolio Manager on the WebBroker Markets and Research site. Any watchlist symbols deleted on the TD mobile app will result in the symbol being deleted from your Portfolio Manager on the WebBroker Markets and Research site, along with all the related transactions.
TD Insurance:
- 15. How do I access the Auto Insurance Accident Toolkit on the TD mobile app?
To access the Accident Toolkit, navigate from the TD Insurance main screen and select “Auto”.
- 16. If I use the Accident Notepad, will my information be sent to TD Insurance?
No, your information will be saved privately in your mobile device. You can then use it to explain the details of the accident when you speak to one of our customer service representatives.
Please note that the Notepad cannot be printed or downloaded. In addition to saving the information to your iPhone, we recommend that you record it in another location for future reference.
- 17. How do I file a claim?
Clients can select the Report a Claim button in the TD mobile app to connect directly to the TDI Claims Department or dial 877-323-0343 (TD Insurance Meloche Monnex clients) or 866-454-8910 (TD Insurance Home & Auto clients).
General:
- 18. I don’t have a smartphone. Can I still use the mobile offering at TD?
You can log in to the optimized banking website on any Internet-enabled wireless device to access your consolidated financial portfolio. Type in or bookmark www.td.com/w to log in to the existing TD Canada Trust mobile banking service.
- 19. How do I get updates to the latest version of the TD mobile app?
When updates for the TD mobile app are available, you will be notified via your device application download portal (i.e., Apple App Store, BlackBerry App World or Android Market).
For customers who download the BlackBerry version of the TD mobile app via our website:
- 1. You will receive a message when you log in that a new update is available.
- 2. Follow the instructions to update the TD mobile app.
- 20. What devices are supported?
| Device | Type | | iPhone | (3G, 3GS, 4) with OS 3.1.3+ | | iPod Touch | OS 3.2 or 4.0 | | | | BlackBerry* | 88xx Series (8800, 8820, 8830) | | Curve Series (8300, 8310, 8320, 8330, 8350, 8520, 8530, 8900) | | Bold Series (9000, 9700) | | Tour Series (9630) | | Storm series (9500, 9520, 9530, 9550) | | Torch (9800) | | | | Android | All Android devices, OS 1.5+ |
Technical Support:
- 21. Where can I direct customers calling about TD Canada Trust, TD Waterhouse, or TD Insurance options on the TD mobile app?
- I TD Canada Trust
- 1-866-222-3456 (English) or 1-800-895-4463 (French)
- II TD Waterhouse
- 1. Electronic Brokerage Services Help Desk – 1-800-667-6299 (English/French and Cantonese/Mandarin)
- 2. To open a brokerage account
- 1-866-280-2022 (English) or 1-866-280-2026 (French)
- 3. To obtain market quotes or place trades in English, French, Cantonese, or Mandarin
- 1-800-465-5463 (English) or 1-800-361-2684 (French)
- III TD Insurance
- Technical support: 1-888-791-5346
Device Specific Questions:
iPhoneand iPod touch
- 22. Can I use the TD mobile app on my iPod touch?
Yes, you are able to use the TD mobile app on your iPod touch. Download the app through the App Store icon or via the Canadian iTunes website.
BlackBerry
- 23. How do I determine my BlackBerry OS version?
If your phone is running version 4.2 or later, go to the Options menu and then choose About.
 Android
- 24. Why do I experience delays when logging in to My Accounts and accessing the secure mobile session on my Android device?
Clients using an Android device on the TELUS network will experience significant delays when accessing My Accounts and the secure section of the app. Using and navigating through the secure mobile session takes longer than expected and results in a poor customer experience. TELUS is aware of the issue as it affects all financial institutions developing an Android device app. This issue does not affect Android users on Rogers or Bell networks.
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