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Electronic Banking

EasyWeb IdentificationPlus

  1. What is IdentificationPlus for EasyWeb, WebBroker & TD Mobile apps, and why do I need it?
  2. How does it work?
  3. Can I choose not to enroll?
  4. Can I access my accounts from multiple computers or mobile devices?
  5. Can two people log in from the same computer or mobile device?
  6. Can I change my security questions?
  7. What if I forget the answers to my TD IdentificationPlus questions?
  8. What happens if I'm locked out of EasyWeb or WebBroker on my computer or mobile device?

1. What is the EasyWeb IdentificationPlus feature and why do I need it?

IdentificationPlus protects you while you access EasyWeb and WebBroker or use the TD Mobile App on your iPhone, Android or Blackberry device. We protect you by requiring you to provide information only you would know, in the form of security questions and answers shared confidentially between you and TD. Once your computer or mobile device is registered with IdentificationPlus, it remembers which computer(s) or device(s) you normally use, giving you even greater protection against unauthorized individuals logging in to your accounts.

2. How does it work?

When you enroll in EasyWeb or WebBroker, the IdentificationPlus security feature will ask you to select five security questions and answers as part of the registration process on your computer. If you log in from a different computer or mobile device or are completing certain transactions, we take additional steps to verify your identity by asking you to provide the answer to one of your security questions (randomly selected from the five). Whenever you are using a different computer or mobile device, IdentificationPlus will remember it by assigning a unique identifier to that computer/device. No personal or private data is stored in any way.

3. Can I choose not to enroll?

No, enrollment in IdentificationPlus is mandatory for all EasyWeb and WebBroker customers because it provides enhanced protection for your accounts when you bank online with EasyWeb or WebBroker or on your iPhone, Android, Blackberry device using the TD Mobile app.

4. Can I access my accounts from multiple computers or mobile devices?

You can access your accounts through EasyWeb or WebBroker from virtually anywhere you have an Internet connection, including your mobile device. If you are logging in from a computer or mobile device other than the one you used to register for EasyWeb or WebBroker, or through a public terminal, you simply need to answer one of your IdentificationPlus security questions when prompted.

5. Can two people log in from the same computer or mobile device?

Yes. Two or more users can easily log in to their own EasyWeb or WebBroker sessions (at different times) on the same computer or mobile device. Your IdentificationPlus registration provides us with a unique identifier that distinguishes you from other users accessing their online accounts from the same computer or mobile device.

6. Can I change my security questions?

You can change your security questions and answers at any time. Use the "Maintain Security Options" screen found under "View Accounts" in EasyWeb or under the My Accounts tab in WebBroker. Select the questions you would like to update and then select the "Update Selected Questions" button. If you'd like to update all of your security questions, select the "Update All Questions" button.

On your iPhone, Android or Blackberry mobile device, you can change your security answers at any time. Use the Menu option in the TD Mobile app to launch the “Maintain Security Options” feature. Select the questions you would like to update and follow the steps presented to update your security questions. When using the mobile app, you are able to update one question at a time.

7. What if I forget the answers to my TD IdentificationPlus questions?

If you are having trouble logging into EasyWeb because you have forgotten a response to a TD IdentificationPlus security question, please contact EasyLine telephone banking at 1-866-222-3456 or visit any TD Canada Trust branch for assistance.

If you are having the same issue with WebBroker, please call the EBS Helpdesk at 1-800-667-6299 for assistance.

Please note: You will be given several opportunities to respond correctly before being locked out of EasyWeb or WebBroker. If you do get locked out of EasyWeb, please contact EasyLine at the number above or visit any branch. For WebBroker, please contact the EBS Helpdesk at the number above.

Your password will be re-set, and next time you log in, you'll select five new security questions and answers. If you use mobile banking, you will need to select new questions and answers on a personal computer before you can access accounts on your mobile device.

8. What happens if I'm locked out of EasyWeb or WebBroker on my computer or mobile device?

You will be given several opportunities to enter your security credentials before being locked out of EasyWeb or WebBroker. If you do get locked out, please contact EasyLine telephone banking or visit any TD Canada Trust branch for assistance. For WebBroker, please contact the EBS Helpdesk for assistance.

Your EasyWeb or WebBroker password will be reset, and you'll have to select 5 new IdentificationPlus security questions and answers the next time you log in.

Please note: If you use mobile banking, you will need to select new questions and answers on a personal computer before you can access accounts on your mobile device.