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TD Aeroplan Credit Card Transition Information

Welcome Aboard!

Begin using your TD Aeroplan Card now

Welcome! The transition of your CIBC credit card account is now complete. We are excited to have you as a TD® Aeroplan® Visa* Credit Card Customer.

You should begin using your TD Aeroplan Credit Card now. Be sure to know the new PIN for your TD Aeroplan Credit Card so you can access credit without interruption and continue earning Aeroplan Miles. Your CIBC credit card will be automatically deactivated and you can safely destroy it at this time.

Take a look at the tips below—all designed to help you set up your TD Aeroplan Account. Should you have questions, please call us at 1-800-983-8472. We also invite you to join us at the TD Aeroplan Community where you will find discussions and information to help make the most of your miles. http://community.tdaeroplan.com


Quick Tips for setting up your TD Aeroplan Credit Card Account

Expand Credit Card Customer Service

For questions about your TD Aeroplan Account, please call TD at 1-800-983-8472. Our convenient telephone banking service allows you to use our automated telephone banking service or speak personally with a telephone banking specialist. Whichever you choose, we will be happy to assist you.


Expand Insurance Customer Service

For questions about the insurance that automatically comes with your TD Aeroplan Account, call TD at 1-866-374-1129. For your convenience, you can review a summary of the coverage

For questions about your TD Credit Cards Balance Protection insurance, call your new insurance provider, Assurant Solutions, at 1-866-315-9069.


Expand Changing Your PIN

Received your TD Aeroplan Credit Card but not your PIN? Want to change your PIN? It's easy! Simply take your TD Aeroplan Credit Card and photo ID, such as a driver’s license or passport, to any TD Canada Trust branch for assistance. You can also use a Green Machine® ATM to change your PIN, but be sure to know the PIN that was provided for your Card - you will need it to change the PIN at the ATM.


Expand Making Payments

You should now begin making payments to TD. Your payment due date and instructions for making payments can be found in your first TD Aeroplan Account statement.

For your convenience, payments for your TD Aeroplan Account can be made via:

  • EasyWeb® Internet banking
  • At any TD Green Machine or TD Canada Trust branch
  • By mail, with cheques payable to TD Canada Trust
  • Phone - simply call 1-800-983-8472 and speak with a Customer Service Representative

If you recently made a payment at CIBC, rest assured it will be processed and no action is required by you.

And remember, if the monthly payment on your previous account was set up to be automatically paid from a bank account, your "Auto Pay" service will continue with your TD Aeroplan Account and there is no action required on your part.


Expand Pre-Authorized Payments

We are experiencing an issue with Pre-Authorized Payments (PAPs) on the transitioned accounts. Some of these payments are being processed and paid without interruption, while others are not.

We are actively working with merchants to correct this and allow payments to be processed as planned. There are customers who have told us they’ve been contacted by a merchant informing them that a PAP has been declined and requesting updated credit card information. If you are one of the customers affected by this, please accept our apologies for the inconvenience this as caused.

If you are contacted by a merchant and informed that your PAP cannot be processed, please go ahead and provide your replacement TD Aeroplan Credit Card number. The merchant will update the PAP and send it to TD for payment. For your security, we suggest that you ask for some information that identifies the merchant before providing your account information.

Reset your Pre-Authorized Payments

Please contact your merchants as soon as possible to confirm your PAPs are being processed correctly or to reset them.

Have your TD Aeroplan Credit Card number handy and call your merchant’s toll-free number. Be sure to also have some information that will identify you to the merchant—such as an account number, membership ID or policy number—before you call. You may also consider visiting a merchant’s website; some merchants offer an online option to update credit card information.

If you have a number of PAPs to reset and would like assistance, our free Pre-Authorized Payment service can look after providing most merchants with your replacement TD Aeroplan Credit Card information. Visit tdcanadatrust.com/preauthorizedpayments for more information.


Expand Convenience Cheques

Any convenience cheque you wrote before your account transitioned that was dated no later than, and used by, June 16, 2014, will be processed. Unused cheques can no longer be honoured and you should safely destroy them at this time.


Expand TD EasyWeb Internet Banking

Get started today with the convenience of managing your TD Aeroplan Account online! TD EasyWeb® Internet banking is secure and easy to use.

Already an online banking customer of TD Canada Trust? Your TD Aeroplan Account will be automatically added to your EasyWeb profile by the end of June, 2014 and there is no action you need to take. If you need more immediate access to your account information, please call us at 1-800-983-8472 and we would be happy to assist you.

Need to enroll? It's easy to get started! Simply have your TD Aeroplan Credit Card handy and go to tdcanadatrust.com/ewregister   Note: You can use your TD Aeroplan Credit Card to register. You do not need to have a TD Access Card to register for EasyWeb. Look for helpful hints to “Transitioning TD Aeroplan Cardholders” for assistance while registering.

To learn more, we invite you to try the EasyWeb Demo


Expand Online Statements

Go paperless with Online Statements! It's easy to do—simply log in to EasyWeb® Internet banking, select "Online Statements" and then "Change Delivery Method" to choose Online Statements.

Action Required! If you had eStatements for your CIBC credit card account, you will need to reselect that statement preference for your TD Aeroplan Account. Paper statements will be mailed to you until the preference is reselected. Simply follow the steps above and you'll be on your way to continuing the convenience of online access to your statements!

Please note: You will receive a printed statement in the mail for your first TD Aeroplan Account statement, even if you choose to have Online Statements for your Account.


Expand Mobile Banking

It’s easy to manage your Account on the go with mobile banking. Simply download the free TD mobile app, available for your iPhone, iPad, Android® tablet and smartphone, and Blackberry® smartphone.


Expand Your TD Account Statement

Your TD Aeroplan Credit Card Account statement will have a new look and some new terminology. For your convenience, we'll include a "How to Read Your Statement" insert with your first TD Account statement—an at-a-glance summary of where to find the important information on your statement.

Take a sneak peek now:

Platinum and Infinite Account
Business Account

Looking for the convenience of paperless statements? It's easy to enroll your Account in Online Statements.

Please note: You will receive a printed statement in the mail for your first TD Aeroplan Account statement, even if you choose to have Online Statements for your Account.


Expand Your Aeroplan Membership

Your Aeroplan Membership Number will be linked to your TD Aeroplan Credit Card seamlessly and automatically - there's nothing you need to do.

Remember that your membership in the Aeroplan Program remains unchanged!

  • With your TD Aeroplan Card, you'll earn miles at the same rate and in the same way you do today.
  • You'll continue to have access to the same great Aeroplan Program and services, and all Aeroplan Members are eligible for DistinctionTM — Aeroplan's recognition program that delivers even more benefits to top-accumulating members.
  • All the Aeroplan Miles you've already earned remain in your Aeroplan Account.
  • You can continue to track and redeem miles just as you do today.

For information about your Aeroplan Account, visit aeroplan.com/youraccount