CONTACT
Winter 2002
Fraud Prevention
Managing your post-holiday returns
The new year often brings a
flood of returns for merchants.
Here are some helpful reminders
of the usual steps to follow when processing
returns on a Visa card.
Electronic sales
- Ensure that you are issuing the credit
on the same card that was charged for
the original purchase. This will reduce
the risk of chargebacks for “nonreceipt
of credit”
- Verify that you are processing the merchandise
return using the correct
terminal key or code
- Check that the amount
owing to the customer is
accurate. Also check that
the transaction is successfully
completed
- Sign the electronic credit/
return receipts and provide
your customer with
a copy as proof of credit
- Verify that all deposits
(including credits) are
correctly processed
Manual Sales
- Ensure that all returns are clearly filled
out using the credit Visa sales draft
- Issue the credit on the same card that
was charged for the original purchase.
Taking this step will reduce the risk
of chargebacks for “non-receipt
of credit”
- Make a clear imprint of the card to
be credited
- Clearly indicate the amount to be
credited and, if possible, include the
original purchase date for the item to
be credited in the description field
- As the merchant, you need to date and
sign the draft, and give a copy to your
customer as proof of credit
- Ensure that all credit drafts are deposited
within three business days of being
issued so the credit can be posted in a
timely manner against the customer’s
account
- Double check that all deposits (including
credits) are processed correctly
Beware of phony
suppliers
Merchants are advised not to place an
order with anyone who calls claiming to
be a paper supplier.
Instead, initiate the order and place the
call yourself to ensure you’re dealing with
a reputable dealer. The following companies
are preferred suppliers of paper for
TD Canada Trust point-of-sale terminals:
- J.L. Inc.,
1-800-363-4873
- Main-Tech Industries,
1-800-268-5120
- Maxwell Media Products,
Eastern Canada:
1-800-561-6406
Western Canada:
1-800-461-3297
- Wedge Paper Products,
1-888-933-4336
Where to turn for help
The following information is available to merchants
by calling, toll-free, 1-800-363-1163.
- Authorization. Electronic and voice authorization
– available 24 hours a day.
- Suppliers. Names and phone numbers of authorized
electronic printer paper suppliers, along with
a number for ordering supplies for manual Visa stationery. These suppliers are normally available
from 9:00 a.m. to 5:00 p.m. EST.
- Getting help. The Point-of-Sale Help Desk –
available 24 hours a day for merchants
experiencing hardware, communication, or
reconciliation issues with their point-of-sale
systems.
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