The TD Canada Trust Merchant Services Help Desk is always on call

It’s Saturday morning and your first customers are just starting to enter your store. Suddenly, you spill coffee on your electronic point-of-sale (POS) terminal. Now it won’t even turn on, never mind processing credit cards and debit cards. What do you do?

Call the TD Canada Trust Merchant Services Help Desk at 1-800-363-1163. Help is available 24 hours a day, seven days a week.

We can provide same-day on-site service in most major centres except Christmas Day. Service is available until 8:00 p.m. on weekdays if the call is placed before 4:00 p.m., and until 6:00 p.m. on weekends if the call is placed before 2:00 p.m. The repair agent will try to fix your terminal. If that isn’t possible, a replacement terminal will be provided immediately at no charge.

In addition to round-the-clock support from the Help Desk, your service agreement includes the following:

• Monthly statements for Visa and Interac Direct Payment transactions
• An authorization centre that’s available 24 hours a day, seven days a week
• Manual Visa sales drafts are available to you at no cost (you can order them through TD Canada Trust Merchant Services), and
• Information on preferred suppliers of paper for TD Canada Trust POS terminals:
  • J.L. Inc.,
    1-800-363-4873
  • Main-Tech Industries,
    1-800-268-5120
  • Maxwell Media Products,
    Eastern Canada: 1-800-561-6406
    Western Canada: 1-800-461-3297
  • Wedge Paper Products,
    1-888-933-4336

Post the Merchant Services Help Desk number in a prominent place, and make sure all your employees know that they can call for assistance with their POS terminal, or to obtain authorizations, 24 hours a day, seven days a week. They simply need to know your merchant number to ask for assistance; your merchant number can be found on the top right-hand side of your statement.

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The state of the art

Boost your business with the latest in wireless point-of-sale (POS) terminal technology — the Freedom II Wireless.

This hand-held all-in-one device features a built-in thermal printer, built- charger, keypad and card reader, yet it weighs less than 700 grams (1.5 pounds)!

With the Freedom II, you can accept Visa, Interac Direct Payment, MasterCard^®1, American Express^®2, Diners Club/enRoute^®3 and Japan Credit Bureau (JCB)^®3 cards.

Special features include:

• Great memory capacity — holds up to 500 transactions per batch
• Optional supervisor IDs (as many as 25) and operators (up to 200), with the option of increased security through passwords
• Built-in help menu right on the terminal (use the Context Help button)
• Easily customizable reporting for the previous 45 days of transaction totals, and transaction details for the last 10 days
• Greater processing flexibility with the choice of manual or automatic invoicing

We can help you get started with the Freedom II Wireless POS terminal with free on-site training, an easy-to-use reference guide and technical advice and support 24 hours a day, seven days a week. Call 1-800-363-1163.

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^®1 Registered trade-mark of MasterCard International Inc.
^®2 Trade-mark of American Express Company.
^®3 Diners Club/enRoute and Japan Credit Bureau (JCB) are registered trade-marks of their respective owners.