Wireless Frequently Asked Questions
- How secure is our Wireless service?
- What other things can I do to protect my privacy?
- How much does it cost to use our Wireless service?
- Who do I call if I need help?
- What is a web-enabled phone?
- How fast is the wireless service?
- Can I view this wireless site on a PC?
- How do I find out if wireless service is available where I live?
- I do not know how to use my web-enabled phone. What should I do?
- My phone is not working. Who should I call?
- How secure is our Wireless service?
Our wireless service uses 128-bit encryption, the highest level of security generally available to protect the confidentiality of your account information and the integrity of all your transactions.
To access your accounts, you will require your Access Card or Connect ID and a confidential password. You receive your Access Card or Connect ID and password when you become a TD Canada Trust EasyWeb customer. Without your confidential password, no one else can access your account.
TD Bank Financial Group has also implemented firewalls and other internal encryption techniques. We also regularly monitor internal systems for security breaches and are always keeping up with the latest security and encryption technology.
TD's system reliability and security means peace of mind when you are conducting transactions via a wireless device.
- What other things can I do to protect my privacy?
- Protect your password. It is your access key to your accounts. Do not reveal it to anyone.
- Do not use passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative.
- Do not leave your wireless device unattended while using our Wireless service.
- How much does it cost to use our Wireless service?
TD does not charge any service or access fees for its Wireless banking service. Customers are responsible for:
- TD Canada Trust Transaction Fees
- Data minutes used (check with your wireless carrier)
- Who do I call if I need help?
If you need assistance while using our wireless service, simply press the [Agent] button and you will be connected with a friendly and knowledgeable representative.
Similarly, if you press [Agent] while using Wireless banking, you will be put through to the Wireless banking Help Desk at 1-866-222-3456.
- What is a web-enabled phone?
Web-enabled phones offer both voice calling and wireless data access. Besides voice, these phones have a built-in "browser" that allows access to customized wireless Internet websites. These phones also offer many personal organizer features currently available with Personal Digital Assistants (PDAs) including email, calendars, address books, and to-do lists. Also, most of these phones can be used with many notebook computers and PDAs for wireless Internet access.
- How fast is the wireless service?
Due to the nature of wireless data access and the mobility of the phone user, carrier service performance and response times may be affected by wireless network availability. Be sure to check with your wireless carrier for coverage areas specific to where you are accessing Wireless banking.
- Can I view this wireless site on a PC?
No, these wireless sites are customized specifically for use with web-enabled mobile phones only.
- How do I find out if wireless service is available where I live?
Check the coverage maps of supported wireless carriers that offer wireless data services to see if data service is available in your area.
- I do not know how to use my web-enabled phone. What should I do?
Most phones come with a User's Manual and Quick Reference Guide that explain the phone's features and how to enter commands. You can also contact your wireless carrier for additional assistance.
- My phone is not working. Who should I call?
If you are not receiving any voice or wireless data service or are having difficulty using your phone, please contact your wireless carrier for assistance.
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