Make a Stop Payment
Frequently Asked Questions
What is a stale-dated cheque?
An issued cheque is valid for 6 months + 1 day from the date written on it, after which it becomes stale-dated.
Are there payments on which a stop payment may not be requested using this service?
Stop Payments may not be requested for TD Bank Financial Group internal payments or service charges. TD Bank Financial Group internal payments include TD mortgage, TD loan and TD insurance payments.
If a stop payment is requested for any of the above, the payment will not be stopped. Please contact EasyLine at 1-866-222-3456 or visit your branch to make alternative arrangements for these types of payments.
When are stop payments processed?
Stop Payments made between 5:01 am and 11:59 pm ET, Monday to Friday, will be processed immediately. The applicable Stop Payment fee will be debited from your account immediately.
The EasyWeb Stop Payment service is not available between 12:00 am and 5:00 am ET.
If you would like to make a stop payment between 12:00am and 5:00 am ET, contact EasyLine at 1-866-222-3456. You will need to have your Access Card and EasyLine Phone Code available at the time of your call.
How long is a Stop Payment active?
Stop Payment requests for cheques are maintained on our systems for 6 months + 1 day from the date entered in the "Date of Cheque" field or until the payment has been stopped.
Stop Payment requests for pre-authorized payments are maintained on our systems for 12 months + 1 day from the date of your request.
After these time periods, the stop payment request(s) will no longer be active.
On what type of accounts can a stop payment request be requested?
Stop Payment requests can be placed on cheques or pre-authorized payments issued on the following personal and business (CAD or USD) accounts:
Why is there a charge of $15.00 for partial details?
If only partial details are provided for a stop payment request on a cheque, a $15.00 fee is applied as a result of the additional verification required to ensure that the payment is stopped.
The Stop Payment fee will be automatically charged to the account on which the stop request was made. In the case of a Line of Credit account, the fee will be subject to all applicable interest charges.
(Note: We are not responsible if your request cannot be processed because the payment has been made or you provided incomplete or incorrect information.)
How will I know if the payment has been stopped successfully?
All items presented on your account will be paid before verification is made to check that there are no stop payments lodged against the payment. If a stop payment has been lodged against an item, you will see a debit for the amount of the payment and then a credit for the same amount within 24 - 48 business hours.