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More Troubleshooting Tips

"Page cannot be displayed"
"Certificate for this server has expired"
What do these common error-messages mean?
Why can I access my account from my home computer but not from work?

"Page cannot be displayed"

You may get this message because of the settings on your personal computer. This error message can occur for the following reason:

The PCT (Private Communications Technology) 1.0, SSL (Secure Socket Layer) 2.0, or SSL 3.0 security check box is not selected.

• Click "Start", point to "Settings", click "Control Panel", and then double-click "Internet".
• Click the "Advanced" tab.
• Under "Security", make sure all of the following are check-marked:
  • PCT 1.0
  • SSL 2.0
  • SSL 3.0
• Click "OK".
• Shut down and restart your personal computer before accessing EasyWeb again.

"Certificate for this server has expired"

If you get this message when you attempt to access EasyWeb, the clock setting on your personal computer may need to be corrected. Follow these instructions to navigate to system date and time settings.

For Windows:

• Click on Start.
• Choose Settings.
• Click on Control Panel.
• Double click on Date/Time icon.
• Correct date and time.
• Click OK.

For Macintosh:

• Click on the Apple icon. A drop-down menu will appear.
• Select Control Panels.
• Select Date & Time.
• Correct date and time.

If the clock setting is correct, please call TD Canada Trust EasyLine at 1-866-222-3456 and select option '5', '1' then '1'. Before you call, please ensure that you have your 13-digit Access Card and 3 or 4 digit PhoneCode handy.

If you do not have your Access Card and/or PhoneCode, please stay on the line and you will be transferred to a banking specialist.

What do these common error-messages mean?

If you get the following messages, it may mean you have a modem/network problem and you should contact your ISP or LAN Administrator:

• Internet Explorer cannot open site;
• Cannot connect to server;
• The website is unavailable - always check that the URL (Uniform Resource Locator - or simply, the address of a website) you have entered is correct.

If you get the following messages, it may mean you have an operating system problem. You should close down all other windows programs running on the task bar and run a full virus scan on all files. If the messages continue, you should contact your local PC technician:

• Runtime error
• This program has performed an illegal operation

Why can I access my account from my home computer but not from work?

Most computers used in corporate organizations are set up with a server through which all communication passes and this server is protected by a firewall. If you are at work and are unable to access EasyWeb, it is likely that your company has a firewall. Please contact your System Administrator for assistance.

Browser Settings
Cookies
JavaScript
Cache
Proxy Settings
Privacy Settings - Internet Explorer 6

These instructions are for use with browsers and operating systems supported by EasyWeb. For a list of supported browsers and operating systems, please click here.

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