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Change Record Keeping Options

To change your Record-Keeping options, follow the steps below:

1. Select My Accounts > Special Requests from the top navigation menu
2. Select ‘Change Record Keeping Options’ from the left navigation bar
3. Select the account for which you wish to change record keeping option.
4. Choose the record keeping option you wish to change to. -  Paperless, Passbook or Statement.
5. Verify if your e-mail address is correct.
6. If you would like to permanently change your e-mail address please select 'Change of Address' from the left navigation bar (only available for personal accounts).
7. Verify your correct daytime phone number and evening phone number (optional)
8. For details on why your e-mail address is important click ‘Important information about your e-mail address’
9. Click on the Next button to process this transfer. Click the Back button to cancel this transaction
10. Verify the details and click the 'Finish' button at the bottom right of the page
11. Record or print the confirmation number.
12. For each additional account, simply repeat steps 2-11

• This request is manually verified and subject to verification and acceptance by TD Canada Trust.
• Please allow at least 24 hours before your request is completed.
• You will receive a non-confidential e-mail from customer.service@td.com
• We may attempt to phone you for clarification

Important Information about Paperless Record Keeping

• If you currently have statement record keeping, you may receive one more monthly statement before your Paperless Record Keeping takes effect.
• If you currently have the statement with cheque return option, you will no longer receive a statement or have your cheques returned if you choose the Paperless Record Keeping Option.
• Paperless Record Keeping is not an electronic statement. You will continue to be able to monitor your account activity through EasyWeb.