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When attempting to download, Microsoft Internet Explorer customers may receive the following error message:
"Internet Explorer cannot download from the Internet site accountactivity.qfx from easyweb.tdbcanadatrust.com. The download file is not available. This could be due to your Security or Language settings or because the server was unable to retrieve the requested file".
There are three possible causes. Please confirm each in order:
- Internet Explorer option settings are set to Do not save encrypted files to disk. Ensure that the Internet Explorer option, Do not save encrypted files to disk, is unchecked. Open your browser, click on View, Internet options, scroll down to Do not save encrypted files to disk and uncheck the box.
- The Temporary Internet Files folder is too full or your hard drive has very little free space available. Ensure there is enough space left on your hard drive. From the desktop icon, click My Computer, click C: drive, and Properties. You generally require 10MB of free disk space.
- When downloading a file that is located on a Microsoft Internet Information Server (MIIS) 4.0 that has older versions of Internet Explorer 4.0 and 4.01, Microsoft has confirmed this to be a problem in Internet Explorer 4.01 build 4.72.2106. Ensure that you are using an up-to-date IE browser version with the latest Service Pack. Click Help, About Internet Explorer to view the version number of browser you are using.
