In the five years since J.D. Power and Associates have recognized the Highest in Customer Satisfaction Among the Big Five Retail Banks, we’ve ranked highest each year.
This continued recognition underlies what we’ve known since day one – your satisfaction is everything.
To our many customers, thanks for recognizing us five years in a row. We are as happy about the acknowledgement as we hope you are about our service.
If you would like to see what award-recognized service is all about –
How J.D. Power and Associates ranks banks
J.D. Power and Associates bases their customer banking satisfaction ranking on six key factors:
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1 |
Transaction Experiences |
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2 |
Account Set-up/Product Offerings |
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3 |
Convenience/Facility |
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4 |
Fees |
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5 |
Account Statements/Information |
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6 |
Problem Resolution |
For more information, visit www.jdpower.com/ca
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