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Accessibility at TD

Man in a wheelchair outside using his laptop.

Meeting the needs of all our customers

TD is your accessibility bank. We offer a range of accessible banking and investing services — online, over the phone, at our ATMs, and in person.

And with EasySwitch, moving your account to TD Canada Trust has never been simpler.

Our commitment to accessibility


Staying on top of accessibility improvements for people with disabilities, and making our environment accessible, is a priority at TD.


Explore these features and services

Use this toolbar to adjust text size — and more — on our web pages.

*New: Compatible with IE8 and Windows 7

Accessibility Toolbar screenshot.

The toolbar is compatible with all TD Canada Trust and TD Waterhouse web pages, including EasyWeb and WebBroker. It's designed especially for our customers who would benefit from assistive technology on their computers.

Download Toolbar

Features

  • Increase text size
  • Adjust magnification
  • Adjust foreground and background colours
  • Listen to screen text read aloud, in English or French
  • Adjust volume and speed of text read aloud
  • Follow your reading position with a crosshair highlight combined with the mouse pointer
  • Highlight text with choice of four patterns
  • Adjust line and word spacing
  • Get instant support via dedicated Help Button

Questions? Visit our FAQs

Manage your money online with EasyWeb — from anywhere you have Internet access.

Women wearing glasses banking online using a laptop.

You can view and pay bills, or automatically transfer money from one account to another with the Pre-authorized Transfer Service (PTS), plus you can send money directly to other people. EasyWeb is secure, convenient and flexible.

Also, take advantage of the TD mobile app to do everyday banking from almost anywhere. Find out more and download the TD mobile app!

Stay connected to market information, and manage your investments, with WebBroker.

Man on the phone and using his laptop.

Managing your investments is easy and secure with WebBroker.

eServices gives you 24-hour a day access to your monthly statements, trade confirmations and tax documents, which you can view online with your screen reader assisted by our Downloadable Web Toolbar.

TalkBroker, our state-of-the art voice-recognition service lets you access your investment accounts and get quotes securely from any telephone.

TeleMax, our advanced automated telephone service, gives you 24-hour toll-free access to automated order entry, plus real-time quotes, mutual fund quotes, and portfolio and account information.

All ATMs and new branches are accessible to everyone.

Man walking with a guide dog.

Branches

All new branches are designed with accessibility in mind:

  • Our new branches feature automated/accessible doors, vestibules and washrooms, wheelchair-access to ATMs, vaults and service areas.
  • Where possible, at least one parking space is reserved for customers with disabilities.
  • Many of our older branches have been retrofitted to enhance accessibility.
  • Our extended hours give you the time and convenience you need.

Find a branch

Can we help? If there is something we can do to make your experience more comfortable, please let us know when you visit. We can record your request so that we can meet your needs whenever you deal with us.

ATMs

All of our more than 2,500 ATMs are accessible to customers with disabilities:

  • Audio capability. Access in English and French by plugging in a standard headset — you'll even be guided through your transaction. Find out how to use this feature.
  • Design features. Lower screens and buttons and partial shelves to aid in wheelchair accessibility.

Request a Braille or large print version of the TD Canada Trust ATM Orientation guide and complimentary headset - simply call us at 1-800-831-1158.

Telephone Banking Specialists for your banking needs.

Man on the phone with a walking stick for the blind next to him.

All services — from paying bills to opening a new account — are available through EasyLine:

  • Personalized service. Available in over 170 languages, 24 hours a day, 7 days a week.
  • Telephone Banking Specialists. Ready to answer calls received through TTY (text telephone) — which are as responsive as our regular phone lines.

Brochures, guides and more — in large print, Braille and audio.

Senior women banking at home with her desktop computer.

Product brochures. Our most popular available in large print:

*Get Adobe® Reader®

Other printed materials. On request, we can provide other documents, such as marketing materials and account statements, in large print, Braille and audio.

Cheques. Order large-print cheques that can be oriented by touch for your personal chequing accounts.

TD business cards. Large-print and Braille business cards are available at all TD Canada Trust branches and TD Waterhouse offices.

Feedback and Requests

Tell us how we are doing to meet your needs, or how we could
improve:

Registered Disability Savings Plan (RDSP)

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Employment Opportunities

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