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Accessibility at TD


Overview

Image of a Blind man being assisted How we are making banking and investing more accessible

Accessibility Symbols

Providing you with the choices you need to access our services is part of our commitment to you. Whether you choose to conduct business in person, over the phone or online, we are committed to providing you with accessible services. Here is an overview of our services and features that you can use to bank and invest on your terms, and according to your needs.

Learn more about –

Extended hours for personal touch banking

If you prefer to do your banking at a branch, our extended hours give you the time and convenience you need. All of our new branches are wheelchair accessible, with automated, accessible doors. We’re continually improving access and have added accessibility features to many of our older branches. Find the branch closest to you.

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Manage your money securely and on your terms with EasyWeb Internet banking

EasyWeb offers a wide range of banking and investment services. You can do virtually all of your banking online wherever you have a connection to the Internet. With enabling technologies like screen-readers or our accessibility toolbar, you can easily access your account activity online.

And you can be confident that your banking will be secure. The EasyWeb Security Guarantee is your assurance that you will receive 100% reimbursement in the unlikely event that account losses result from unauthorized EasyWeb activity. Find out more today.

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A convenient way to view and pay bills

EasyWeb provides a safe and convenient way to view and pay over 200 bills online — without having to write and mail a cheque. EasyWeb View Bills uses Canada Post’s epostTM electronic document delivery service. There are no fees and registration is free.

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Email money from your account

With our convenient Interac® Email Money Transfer service, you can send money directly from your personal bank account to anyone with an email address and a personal bank account at a Canadian bank.

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Easy Switch to more accessible banking

If you’d like to switch to more accessible banking at TD Canada Trust, just let us know and we’ll take care of it for you. Moving your account to TD Canada Trust from another financial institution has never been easier.

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Pre-authorized transfer service will help you save

Pre-authorized transfers are a disciplined way to save and reach your goals. Just set up your free pre-authorized transfer and it’s done automatically for you — no need to write a cheque, make a trip to the branch, or phone the call centre.

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Invest with confidence through WebBroker

Our user-friendly Internet brokerage service is a fast, easy and secure way to stay connected to the markets and your investments. Enjoy additional peace of mind with the WebBroker Security Guarantee. You also gain access to many of our innovative accessibility services, including:

TD Waterhouse TalkBroker. Experience state-of-the-art voice recognition with this easy-to-use market information and order entry service that understands your spoken commands.

TD Waterhouse TeleMax. This easy-to-use automated telephone brokerage service quickly connects you to the markets and your accounts.

TD Waterhouse eServices. Available through WebBroker, eServices offers you 24-hour access to your account documents. Can be used with screen-readers or our accessibility toolbar for the visually challenged.

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Plan to achieve financial security with an RDSP

If you or someone you’re caring for has a severe and prolonged disability, you may be eligible for the Registered Disability Savings Plan (RDSP). This financial savings tool — the first of its kind in the world — allows you to save and invest tax-free and qualify for matching government grants. Find out more about the TD Waterhouse RDSP.

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We want your feedback

If you have any feedback on our accessibility initiatives, please contact us at 1-800-831-1158, or TTY 1-800-361-1180 or fill out a Feedback Form.