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Accessibility at TD: Meeting Customer Needs
We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. Whether you choose to bank online, by phone, at our ATMs or in person, TD is dedicated to making accessibility a top priority.
TD has published an Accessibility Plan that was developed with input from people with disabilities that details how we will identify, prevent, and remove barriers to accessibility. An Executive Summary of the plan is available in American Sign Language (ASL).
How to provide Feedback about Accessibility/Disability at TD
We welcome your feedback. Let us know how we're doing on meeting your accessibility needs — and how you think we could improve.
Please note, if your feedback is regarding ACCESS to TD products and/or services, including concerns with your Access Card, problems logging into EasyWeb, or access to funds, please contact: Customer.Support@td.com or 1-866-222-3456.
Accessibility services
TD is committed to providing products, services and facilities in a manner that allows people with disabilities equal opportunity to obtain, use and benefit from them and which respect the dignity and independence of people with disabilities.
Alternate format documents
Customers can request documents, such as account statements or brochures, in a variety of alternate formats including Braille, large print, e-text, accessible PDF or audio CDs.
To request this service, call 1-800-831-1158 or visit your nearest branch.
Braille and Large Print Card Sleeves
Customers can request a card sleeve for their personal or business access cards and credit cards in which the card information is printed in either Braille or Large Print.
To request a card sleeve, you can Contact Us or visit your nearest branch.
Digital services
TD incorporates accessibility standards for online and mobile channels, as well as for the development of its new platforms.
TD Accessibility Adapter, powered by TD Invent
TD Accessibility Adapter, powered by TD Invent, adapts sites viewed through a Chrome Browser to address individual accessibility preferences while co-existing with assistive technologies.
- Choose the features that are relevant to you
- Make content easier to understand
- Improve your ability to view page content
- Reduce or avoid fatigue and potential triggers
The tool, available in Canada and the U.S. at no cost, can be downloaded via the Chrome Web Store
Bank branches
All of our new branches are designed with accessibility in mind.
Our new branches feature:
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Automated/accessible doors, vestibules and washrooms
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Wheelchair access to Automated Teller Machines (ATMs), vaults and service areas
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Where possible, at least one parking space is reserved for customers with disabilities
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Also, many of our older branches have been retrofitted to enhance accessibility
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Our new branches feature tablets that offer real-time, two-way video remote interpretation (VRI) for American Sign Language (ASL) available any time during branch hours.
Automated Teller Machine (ATM)
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Audio capability:
Accessible in English and French by plugging in a standard headset, you can be guided through your transaction with directional audio -
Design features:
Lower screens and buttons to aid in wheelchair accessibility -
Braille and large print:
To request a Braille or large print version of the TD Canada Trust ATM Orientation Guide and complimentary headset, call us at 1-800-831-1158
TD Merchant Solutions (TDMS)
To inquire about accessibility options, please reach out to our customer service at 1-800-363-1163.